Written By Heath Chesters
Casinos can often automatically verify your data using information from the electoral roll or credit reference agencies. If that information is insufficient, you will be asked to provide copies of identification documents.
Gathering all the required documents will make the KYC process quick and straightforward. What will you need to provide? Documents that prove your identity, age, and address. You may also be required to provide proof of payment method.
Examples of KYC Documents at UK Online Casinos
My top tip to avoid verification delays is to make sure your documents are clear and current. Use good lighting so the casino has no issues when checking and approving the documents.
You’ll need to head to the KYC section to verify your account. Where to find it? It’s usually in the settings or profile menu.
Some online casinos might run the KYC verification during sign-up – there aren’t any differences in the process, so you just need to be prepared if any documents are requested. If you haven’t signed up at an online casino just yet, you can find further details in our how to register guide.
If you can’t find the KYC section or experience any other difficulties with verification, contact customer support for assistance.
You can now submit all required documents. How? Simply follow the instructions on the document upload page. You will select the document type, then take a photo, select one from your photo library or upload a file.
Make sure all uploaded documents are in the correct format (e.g. JPEG, PNG, PDF) and within the file size limits – you’ll see this info listed on the file upload page.
Occasionally, you may encounter an extra verification step. What does this involve? You might have to verify your phone number by entering a code sent to your mobile. Some casinos might ask you to take a selfie holding your ID next to your face.
Once you’ve uploaded your documents, you can submit them to the casino for review. Keep an eye on your email – The casino will email you once they have reviewed your documents and verified your account.
Some casinos offer the option of verifying your identity through a live video call instead of uploading documents. In the video, you will show your ID to the camera. You may also need to perform a simple task, such as stating your name.
Video verification is not widely used at online casinos in the UK, but I expect it to become more common. When verifying your ID through video, ensure you have good lighting and a stable internet connection.
There are some typical issues you may encounter during online casino verification. We have listed the common problems and provided tips on how to resolve them:
Moving into the iGaming industry was a natural progression for Heath, initially focusing on sports betting content for major brands. Following a trip to Las Vegas, that interest evolved to embrace online casinos, using his journalism background to explore and study gambling and gaming in fascinating depth.