The Catalyst for Online Gambling Fun: Full Casino Lab Review

An Exquisite Mixture of Marquee Titles

What we found during our Casino Lab review were among some of the most recognisable slot, table game and video poker titles around. Even though we knew the operator boasts over 1,300 games, we were still quite impressed with what is on offer.

You can choose from over 1,000 slot games, 24 roulette versions or 28 blackjack titles. This is certainly above the industry average and you can tell the priority is on having a broad selection. Additionally, there’s a massive live dealer area on the site, which we give you the lowdown on later.

The Casino Lab games collection is truly superb. What stands out about it is the immense slot catalogue. It’s got over 1,000 of the most popular slots currently on the market. To help you narrow you’re your search, we listed our favourite Casino Labs games below.

• Jimi Hendrix – Coolest Slot with Music

• Book of Dead – Most Popular Game

• Mega Moolah – Most Famous Jackpot Title

• Blood Suckers – Highest RTP Slot Game

• Thunderstruck 2 – Top Overall Slot Title

Though there aren’t a huge number of Casino Lab software providers, the ones it does have are among the best in the business. Most of the games are created by NetEnt, which is so good we created a dedicated article specifically about the company and its titles.

Live Table Game Choices

As we mentioned above, there is a massive live dealer area at the Casino Lab online casino. A hot new trend in the industry, live gaming provides you with the ability to socialise with fellow gamblers and dealers. Plus, you’re not at the mercy of random number generated (RNG) games.

The Casino Lab live table game software is supplied by Evolution, one of the niche’s best developers. If you’re not a fan of Evolution, head over to our list of the top live Canadian casinos for some thoughts on other places to play.

Gambling On Your Mobile Device

Another trend becoming the norm in the online gambling world is the ability to play on your mobile or tablet. The Casino Lab games are fully optimised for mobile use, and you don’t even need to download an app. Simply navigate to the site and play in your device’s browser.

This helps reduce the burden both on you and the developer for app maintenance. Plus, you can manage your account and liaise with customer support right from your phone if you need to. Gone are the days of waiting for app updates before you can sit down and start gambling.

That being said, we do appreciate how well-developed mobile apps can add to the user experience. If you’re an app fanatic or are unsure of which mobile playstyle fits you, read our detailed write-up about the best mobile casinos in Canada.

The Betting Limits

The next part of our Casino Lab review examines the table limits. Wagering limits are a great indicator of the type of clientele an operator wants to appeal to. Plus, it’s beneficial when a site has a broad range of betting options because it lets you implement a variety of strategies.

The Casino Lab online casino has a good range of betting limits, though high rollers will need to head to the live dealer section of the website. Those on a budget can wager for as little as 1c, and mid-stakes players can bet up to $5,000 on RNG roulette.

You can refer to our list of popular Casino Lab games for some ideas on titles that may appeal to you. Many games have specific themes, so if you’re a fan of specific types of movies or books you’ll probably find something along those lines you want to play.

Casino Lab Payout Percentages

Since we’ve covered how much it costs to play, you’re probably wondering how much you can win. While you’ll never know if your next win is coming, you can know how much of the money put into a game is returned to players on average over an extended period. This number is known as the return to player rate (RTP) of a game. A common misconception is thinking the casinos are the ones that dictate this, but it’s the title’s developer. Once this number is programmed into a title, it’s sent for verification and published on its carriers’ sites.

You can see the Casino Lab payout structure by game category above. These numbers are all regularly tested and corroborated by independent game auditors, so you know you can trust them. Additionally, the UKGC has strict regulations regarding the publishing of these numbers.

While it won’t indicate how much or when you’ll win, RTP is good for comparing two titles of the same game type. For instance, if you can’t decide which version of blackjack you want to play, it’s never a bad bet to go for the one with a higher RTP.

The Casino Lab Interface & Layout

Though the user interface isn’t a dealbreaker for most people like an operator’s titles and software are, it’s still good to know which sites prioritise a seamless user experience. We give higher ratings to casinos with fast loading webpages and ones that make specific games easy to find.

The Casino Lab online casino ticks both these boxes, as it loads quite rapidly and the titles are all prominently displayed. It also has a search bar and makes finding your favourites super easy by allowing you to filter by game type, title or software provider.

Much like we mentioned in the mobile part of this Casino Lab review, there’s no downloadable desktop client required to play. All the games load up directly in your browser so you can play instantly. The only things you need are a web-capable device and an internet connection.

The Casino Lab software is sourced from 13 of the world’s top developers. Though this isn’t the broadest collection we’ve seen, the focus on quality is there. You’d be hard-pressed to find more name recognition in a group of developers this small.

Casino Lab Company Information

Since you know all about the operator itself, we can discuss who owns and operates it. The Casino Lab online casino is owned and operated by Genesis Global, a company based in Malta. Founded in 2014, it’s grown to own 15 popular brands worldwide at the time this page was published.

In a well-publicised incident in mid-2020, Genesis had its remote gambling licence revoked on an interim basis by the UKGC. This was for activities carried out which relied on having a licence but were not following a condition of the licence. What the possible breach was is not identified.

However, in late 2020 the UKGC reinstated the Genesis Global licence in full, allowing it to again offer its services to Canadian consumers. This was due in large part to the firm’s hard work and ongoing cooperation with the Gambling Commission to ensure no further breaches are committed.

More Genesis Global Details

As you can imagine with any firm concerned about its reputation, Genesis Global features many player protections to prevent its customers from developing gambling problems. It sponsors popular problem gambling organisations (PGOs) like BeGambleAware and GAMSTOP to assist in the reduction of gambling addiction.

Additionally, it has adjustable deposit limits, activity limitations periods and self-exclusion measures so you can gamble without worrying about going overbudget. If you feel like you or someone you know is developing a gambling problem, we strongly encourage you to reach out to a PGO for help.

Contacting Customer Support

Though we hope you won’t need to get in touch with Casino Lab support often, it’s always good to know how to get help if something goes wrong. This brand offers 24/7 account and technical assistance via phone, email or live chat. Here is a list of Casino Lab support options:

• Live Chat: Available 24/7, Login Required
• Contact Form Response Time: Not Available
• Phone Number: 0800 755 5348
• Email Response Time: 2-3 Days

We always like operators that have live chat functions because you have direct access to support agents and get immediate assistance. While you can directly get assistance via phone, you may have to wait on hold until someone is available, which isn’t a problem with instant chat programs.

Unfortunately, the customer support features are only offered in English. If you aren’t comfortable discussing things relating to your account in English, we recommend having someone nearby who can help you.

Staying Safe in the Casino Lab

When you’re in a laboratory, it’s always good to know how to stay safe. Though you won’t find lab coats and safety goggles here, we closely examine how the operator keeps your data and banking information secure. The first thing we always look at is a site’s gambling licence.

The Casino Lab is licensed by the UKGC, under licence reference number 45235. It also holds licences with the Malta Gaming Authority so it meets strict compliance requirements in two jurisdictions.

Additionally, 128-bit encryption is the foundation of the Casino Lab safety measures, and the site has a web security certificate from renowned IT security company Sectigo. You can click the padlock on the left side of your browser’s address bar to see the credentials.

Extra Bonus Points

On top of all the categories we’ve reviewed so far, there’s a variety of operator information that doesn’t fit neatly into our other criteria that’s worth mentioning. These bonus points are typically things like industry awards, existing member promotions or special games and can be the difference when deciding between two sites.

Genesis Global was nominated for multiple categories at the 2020 EGR awards, the most prestigious in the gambling industry, including brand of the year. While it didn’t take any home, just being nominated is noteworthy.

The Casino Lab online casino also features a generous welcome offer and ongoing promotions for existing members. While these offers are often eye-popping, it’s worth noting that this operator’s wagering requirements tend to be a bit steep.

We never suggest chasing bonuses with wagering requirements outside of your budget range, so be aware of how much you need to bet to convert bonus funds into cash. If you’re looking for the best welcome packages in the industry, you can read our page on the best casino bonuses in Canada for more details.

• Awards 2/3

• Promotions 3/3

• Special Games 1/2

• Loyalty Scheme 1/1

• Extras 1/1

• Bonus Points 8

While it was hard to find, our thorough research for our Casino Lab review turned up an exclusive club for VIP players. Becoming a Lab Club Scientist is by invitation only, so frequent players get access to a load of extras like a monthly prize draw, account manager and exclusive holiday packages.

Casino Lab Review Conclusion

Overall, our Casino Lab rating is exceedingly positive. The operator has loads of high-quality games from the industry’s best software providers and an excellent live casino.

It also has a great user interface and you can take advantage of multiple payment options. Plus, the Casino Lab payout rates are among some of the best in the business.

Though our opinion of this operator is quite positive, there are a few things that could be improved. The wagering requirements for promotions tend to be on the expensive side, and there could be more choice in terms of software.

It would also be helpful if the promotions were easier to find on the website. They seem hidden upon first glance, though this isn’t a big issue for us. If any of these negatives turn you off this operator, feel free to check out our list of the best online casinos in Canada.

Frequently Asked Questions

Though we tried to cover as much as possible in our Casino Lab review, often readers have more specific questions which we answer in the FAQs below. If you have further questions about this or any brand listed on our site, feel free to get in touch.

Is Casino Lab safe?

Yes, Casino Lab is safe. Though previously suspended by the Gambling Commission, its licence was reinstated. Feel free to check out the details about the suspension and reinstatement of Genesis Global's UKGC licence and its other security credentials.

What game variations does Casino Lab offer?

The Casino Lab offers loads of slots, blackjack, roulette and other titles, and includes a massive live dealer suite. See our full write-up on the Casino Lab games for more information.

Is there a Casino Lab app?

No, there's no Casino Lab app for either desktop or mobile. This is an established trend in the industry as it reduces the burden on both users and operators and site operating costs. You can see more about Casino Lab mobile gaming here.

Does Casino Lab have live gaming?

Yes, Casino Lab features a live dealer area in its online casino. You can play casino classics like roulette and blackjack or try your hand at more niche options like money wheels or sic bo. See the live dealer section of this review for the full scoop.